Friday 2 August 2013

Workplace Lessons From History: Sun Tsu's First Major Tactical Win -




Strategic Thinking In The Workplace - Sun Tsu's First Major Tactical Win - 


Workplace Evolution # 2

Forget Porters Forces and McKinseys 7 S's Sun Tsu was streaks ahead a thousand years ago. I think many organisations feel that when they explore strategy with a client it has to be theory from the last 20 years. Yet the theory of Sun Tsu has been tried and tested over a thousand years - with many appreciating its place in history and the workplace (watch Wall Street!).


Hence to fight and conquer in all your battles is not supreme excellence; Supreme excellence consists in breaking the enemy’s resistance without fighting.
Sun Tzu on Chapter 3 – Strategic Attacks

The clip below is a documentary on Sun Tzu's teaching and strategic thinking - enjoy. 



Further information can be found under  https://en.wikipedia.org/wiki/Sun_Tzu




The Original Rogue Trader: My Interview With Nick Leeson - The original rogue trader

My Interview With Nick Leeson - The original rogue trader



The Hilton Park Lane, crystal chandeliers, roses in full bloom – and the individual confidently crossing the marble flooring, spruce as a strong contender in Strictly Come Dancing, is a certain Nick Leeson.


For one day in 1995, he led the financial world in a violent tango that killed his company. How did it go wrong at Barings? It is difficult to pinpoint where it all went belly up at what was once, allegedly, the Queen's personal bank. If you want a starting point, the archetypal 1990s city trader, driving his Porsche and doing business with a brick-sized mobile, is a good one. The Gordon Gekko 'Greed is good' message of the 1987 movie, Wall Street, was very much alive and well, and Nick Leeson, a working-class lad from Watford, was Barings Bank's star derivatives trader in Singapore.

Trading floors at the time had their 'Untouchables', says Leeson: not the Indian lowest of the low, but godlike Gekkos who could do as they pleased. This came at a cost, he says. "People were focusing on the money that was being made. It was never about control systems... Barings had risk managers and compliance officers, but they were never in a position of authority to challenge the Untouchables. People in those compliance positions needed to understand the business and what really went on. They clearly didn't at Barings."

In 1994, Leeson's luck began to run out, not through one of his own errors, he says, but through that of a fellow team member on the trading floor; and it was an error that would have vastly outweighed her annual salary. "In the culture at the time, failure was not what people were looking for. Highlighting any failure was difficult at work. At the time, I wanted to be successful, I wanted to be at the top of the organisation, a decision-maker. The world of finance was a method of achieving that."

Had it not been for Leeson's ambition and leadership style, this would have been a shorter story altogether. "If someone works for me, I have a natural inclination to help them - at all times. It should have been very black and white - where there had been an error, you reported it and you let whatever necessary mechanism there was take place. Typically, losses were made, they were talked about and people would lose their jobs as a consequence. There should have been some form of reprimand. The loss should have been reported up. I stopped that process."
Leeson not only stopped the process, but every time someone in his team made an error, including, above all, himself, the losses would illegally enter a hidden '88888 account' (eight is a lucky number in Chinese culture). "That solved it for me, as I didn't want someone looking closer at what was going on."
The 'failure is not an option' culture was also combined with a ruthless 24x7 style of management, hungry for profits. Even during Leeson's time in England for a funeral visit in 1994, he was asked to trade in London overnight. "I used to go in to Bishopsgate (Barings' global HQ in the City of London) for a week on my own - you can't believe it happened. However messed up I was in going through this, how messed up were some of the other people? I would be looking at the computer screen, with a cleaner coming round me with the hoover!"
By the end of 1994, the losses in the 88888 account stood at £200m. These grew further when the markets turned against him, the downturn accelerated by the economic impact of the earthquake in Kobe, in January, 1995. Leeson had bet the Japanese economy would recover swiftly, but the Nikkei had gone into a tailspin. The business, meanwhile, believed Leeson was still its star trader, accounting for around 90% of the profits.
Leeson requested and obtained extra funds to continue his trading activities, as he attempted to extricate himself from the financial losses. "They were so willing to accept what was going on [his supposed success on the trading floor]. They wanted to believe what I was doing." Eventually alerted by the requests, his bosses carried out an audit in February 1995.
By then, Leeson's activities had generated losses totalling £827 million, twice the bank's available trading capital. The collapse cost a further £100 million. Barings was declared insolvent on 26 February and was bought for £1, by Dutch banking and insurance group ING.
Leeson is keen to shoulder the responsibilities for his actions. He did his time in Singapore, serving four years in the tough Changi prison of a six and a half year sentence (he got early release after being diagnosed with cancer of the colon, from which he has recovered). He continues to draw attention to the cultural dangers in the financial industry. "If you wanted to highlight the number of people that could have stopped me, it would be well into the hundreds." Perhaps he is not admitting he himself was an untouchable.
Could the collapse all be down just to the culture at Barings? Cherchez la femme, says Leeson. "It wasn't just the dynamics at play in the workplace, but also outside of that. My wife, my family, my employers and those that worked for me.... I didn't want to let any of those people down."
To say this key point had a significant part to play would be an understatement. "That time I came home from Singapore in 1994, I did not want to go back. The easiest thing would have been not to have gone back in January 1995 and let it be exposed - the losses would have been less, the bank may have survived. The reason I did go back was that my wife had invited friends to come and visit us in March. I of all people couldn't turn around to her and say I had messed up. That lack of honesty in the domestic arena was the over-riding factor."
Leeson cites the example of the Baltimore branch of Allied Irish Bank's subsidiary, Allbank, where John Rusnak lost an estimated $691 million, earning him a seven-year jail sentence in 2003. "Look at him - middle class in Baltimore, lovely family, living well - you have to ask, why did he continue trading? He did not want to let them down. Fear of failure is sometimes more overriding in the domestic relationship than in the world of finance."
Leeson is not convinced the industry has taken any significant lessons on board since his time at Barings. "In the world of finance, if you go into any bank and ask it, 'What are your controls like?', it will tell you it is beyond reproach. It will guarantee it and bring out glossy brochures and explain what it is doing. But I believe this will happen again and that it will happen to somebody else."
Recent events in the financial markets would seem to support the Leeson belief of a continuing phenomenon of 'rogue trading' (the title of Leeson's jail autobiography, described by the FT as 'a dreary book, written by a young man very taken with himself, but it ought to be read by banking managers and auditors everywhere').
Since our interview, there is the example of the mis-selling of Payment Protection Insurance (PPI), forcing banks such as Lloyds to put aside huge sums of money (£3.2bn) for mis-selling claims by customers who took out PPI. Latest reports say the total cost to the banking sector of remedying PPI mis-selling could be as much as £9bn.
So what have we learnt? That recruitment of the highly driven and ambitious should come with a health warning? That the 'Greed is good' culture should be consigned to the annals of history? Leeson's views are realistic. "If you walk into a boardroom to develop a product or explore a market, people sit up and listen. If you want to introduce control mechanisms that will safeguard their assets, but cost x amount of money, they are less likely to listen. That is the way it was, and to some extent still is today - but hopefully the balance is shifting."
Clinging on to a 'hopefully' did not sound convincing. This convenient forgetfulness about distant financial disasters such as the South Sea Bubble of 1720 or recent spectacular events such as Enron's 2001 collapse and Société Générale's €4.9 billion loss in 2008 (courtesy of rogue trader, Jérôme Kerviel), amounts to a phenomenon of 'corporate amnesia', especially when the profits are coming in thick and fast. "That is the way the world of finance works. Look at Allied Irish Bank - it lost $600 million with John Rusnak (another rogue trader), but still reported $1.1 billion-worth of profit. Incompetence/negligence isn't always really sufficient to make any significant changes."
One hope for the future lies in simple, but effective line management, Leeson says. "Stories such as mine should always be highlighted. I never understood the concept of personal risk. I spent four pretty tough years in a Singapore prison. It is something I never imagined would happen. If personal risk is highlighted to future talent, they would be less likely to take certain actions. I would like to think if it was highlighted to me, I would not have done what I did."
Leeson's fear of failure and burning ambition were keys factor at Barings and are commonplace in today's generation Y: highly achievement-orientated and contending within a tough and competitive job market. Perhaps, though, aiming for, and expecting, perfection is not always realistic. "A friend of mine uses my story at Barings to explain that he expects people to make mistakes. He does not encourage it, but no-one is mistake-free. What he will not accept is when they try to hide it. He makes this clear to his employees right from the beginning. Barings never had meetings such as that, or even an HR department! Ask for advice - you are surrounded by people who have been in the same or similar positions. All you need to do is ask for help. That is one thing I never did."
At Barings, there was a lack of diversity in its workforce, an accusation also levelled by the US Securities and Exchange Commission at Enron, following its collapse. A lack of diversity can result in a lack of challenge, new approaches and innovation, with those suggesting alternatives being castigated for not being 'team players'. Leeson's response was not atypical when asked about the diversity at Barings. "It was certainly more diverse back then than it is now. The people that are being looked at today are coming from a far smaller gene pool. You are unlikely to be recruited unless you have a first degree." Leeson went to work as a clerk in Coutts, another alleged royal banker, straight from school, where he got a D in A Level maths.
Recent rises in the cost of tuition fees may only compound the lack of diversity/different backgrounds coming into the financial sector via, for example, the MBA route. Cambridge University recently highlighted to the Government's Office for Fair Access the challenges of increasing its intake from state schools after the rise in tuition fees. "The real thing for me," says Leeson, "is attracting intelligent individuals to the control areas in the organisation and giving them the authority that will enable them to make sure certain difficulties do not surface."
At one point, while sitting on losses of £40 million, Leeson entered into negotiations with a former boss for a bonus to keep up the façade of his Singapore trading success. Some 14 years later, in 2008, Hector Sants, head of the Financial Services Authority, issued a warning to the financial sector that the culture of big City bonuses could be encouraging too much risk-taking. Perhaps that was a factor in Leeson's behaviour at Barings?
"Was it the bonus that really encouraged the risk-taking? I don't think so. It was the need and desire for success more than anything else. Whenever there is a scandal, the finger is pointed at the individual, rightly so, but it takes the attention away from the lack of control in the system and what has been happening for the past 10 to 15 years. Right now, the bonuses are a scapegoat - the focus should be on the systems and controls that are still not in place. There haven't been people in the organisations to challenge what is going on - central banks, government banks and individual banks."
With banks such as HSBC doubling their profits to £11.8 billion this year - chief exec Stuart Gulliver was recently handed a £5.2 million bonus - it appears the banks are bouncing back. "If they are good at what they do, they should be paid. Can you reinvent the process? You can't. Bonuses are there - they are there to stay. If you have a trader who is making large sums of money, the business will want them and have the money to pay for them. There is a debate that bonuses for ethically correct behaviour are the way to go - but if the person is making shedloads of money [and not behaving to the guidelines], would they not simply move somewhere else? Without solidarity in the industry on the level of bonuses, that is going to happen."
You could be forgiven for thinking the rogue trader phenomenon is confined to the financial sector. But let's just reflect on what this article has covered; the greed is good culture; the untouchable few; the devaluing of control/risk management; the 'failure is not an option' outlook; and challenges around diversity. These are longstanding factors to contend with in the workplace. They challenge HR, as to whether the organisation and its employees truly live the values they champion, or if simply getting a profit makes the hierarchy turn a blind eye.
Sir Richard Branson has recently appointed Peter Norris, former CEO of Barings, to head the board of Virgin Group, covering brands such as Virgin Atlantic and Virgin Rail. Norris is an individual who stated that the Barings board's "critical faculties were less engaged than they should have been because of profits". Let us hope Branson and Norris can waltz together without stepping on each other's toes. Nick Leeson will be observing it all with a wry, knowing smile.
Occupational psychologist Michael Costello works at Coventry University's Acua project, which provides organisational, management and leadership development solutions to business.

Workplace Lessons From History: Deep Blue Computer VS Garry Kasparov




Workplace Evolution # 3

For me this is a significant moment in workplace evolution. The moment that man was pitted against machine and tested. Forget Terminator - this was the real clash of the titans.

Chess has always been seen as suited to the intellectual elite - from the middle ages chess was part of the "Nobles" culture that allowed players to learn war strategy. Benjamin Franklin viewed chess as a key means of self-improvement believing the develoment of Foresight, Circumspection (surveying the whole scene) and Caution. Are these really the qualities that can be replicated by a computer?


"Deep Blue versus Garry Kasparov" was a pair of famous six-game human–computer chess matches, in the format of machine and humans, versus a human. In this format, on the machine side a team of chess experts and programmers manually alter engineering between the games



   The video above is a link to the "Game Over" documentary about Deep Blue Vs Kasparov 

The matches were played between Kasparov and the IBM supercomputer Deep Blue with a team of IBM programmers (and chess grand-masters) who directed and programmed the machine between games. Kasparov won the first match 4–2, losing one game, drawing in two and winning three. A rematch, which has been called "the most spectacular chess event in history", was played in 1997 – this time Deep Blue won 3½–2½. Rumour was rife, particularly from Kasparov that there was human intervention at play, particularly in game two, with may experts saying that it was actually Kasparov that lost the match himself. IBM denied that it cheated, saying the only human intervention occurred between games.



What makes us human and a machine a machine?


Chess programs before Deep Blue went around killing enemy pieces at every opportunity - racking up the tally so to speak . Their human opponents understood that in chess, like war, other factors matter more such as territorial control, mobility, initiative, reach, coordination, supply lines, impregnability, and safety from decapitation. By trading material for these advantages, the humans won. That was until programmers taught the machines to recognise and consider the same factors. Essentially - we taught the computer humanistic thinking to beat us at our own game. For the first time in history Machine had triumphed over man.



Critical Moment In History? 

I wonder if this was the critical moment where the boundaries became blurred for all of us? Today we have computers doing a great deal more of the work for us, they are becoming more associated with our leisure time as well as us becoming dependent upon them. We could not have imagined the giant leap technology has made in the last 20 years. The question now is what are the next characteristics computers will take on?  By the way, Kasparov demanded a rematch, but IBM refused and dismantled Deep Blue. Deep Blue, with its capability of evaluating 200 million positions per second, was the fastest computer that ever faced a world chess champion. 

Michael Costello Interview with Edward de Bono - Innovation: The thoughts that count

Michael Costello Interview with Edward de Bono - Innovation: The thoughts that count


The biggest challenge facing the world is not climate change but poor thinking,’’ states management guru Edward de Bono. It’s a bold statement, but one he passionately believes in.

De Bono, regarded by many to be the leading global authority in the field of creative thinking and the teaching of thinking as a skill, explains: “When I speak to audiences, 90 per cent of them believe climate change is the biggest problem the world faces; less than 2 per cent say poor thinking.”
He quickly illustrates why this is an upside down way of viewing challenges and why it is creative thinking that will present us with a solution. “Take the discussion around California’s greater tax on ‘gas guzzlers’,” he says. “Why not put the money raised from the tax towards subsidising the cost of eco-friendly cars? It would be a significant disincentive for 4×4 drivers if they knew where the tax was going.”
De Bono, the originator of “lateral thinking”, believes that creativity can be produced on demand, not left to mere luck or chance. His 62 books – including The Use of Lateral Thinking (in which he coined the term), Six Thinking Hats, The Mechanism of the Mind and Serious Creativity – have been translated into 37 languages.
His work suggests that for 2,400 years we have done nothing about our thinking and communication – and that our educational systems are still entirely based on the thinking of the church. So he is keen to continue to provide new ideas to the world and promote the power of creative thinking.
“I would like to see more of my work in schools and it being used universally,” he says, adding: “The Chinese government plans to pilot my work in the country’s provinces – and, if they like it, they may apply it to 680,000 schools.”
De Bono’s work has already had a significant impact in the workplace. His teaching introduces a “random factor” to provide a shift in thinking to new directions. Although he has worked for many blue chip organisations, including IBM, Microsoft, BA and Siemens, he seems most proud of his work with Nokia.
“When I first worked with Nokia, it was making toilet paper rather than electronics. The company invited me to Helsinki to work with its staff of 70 people. For days we focused on creativity, with a fantastic array of ideas being generated. I had the privilege of being present at the start of what is now the biggest mobile supplier in the world, which previously had no great tradition in electronics.”
So what creativity concepts has he applied in organisations? “Well, creativity isn’t just about sitting on a river bank listening to Bach to help generate ideas. I look at the way people think, the processes behind the thinking and thinking techniques.”
“We do not all need to be ‘off-track’ thinkers [those who think innovatively]. Individuals who learn patterns about an organisation and its values, and stay true to them, become very effective. I do not like the term ‘out-of-the-box thinking’. Why? Because the opposite is ‘in-the-box thinking’, which is unfair and implies that people ‘in the box’ do not get anywhere.”
So how can HR make the best use of off-track thinkers? De Bono suggests centres for creativity where anyone with an idea can put it forward and get support to develop it further. “Otherwise – you would require individuals to have both the ideas and the political skills – which they may not. Treating ideas as carefully as legal or financial matters is so important.”
What about poor ideas? De Bono stresses that the management of all ideas is important. For example, US chemical company DuPont produced “a newsletter in which all ideas were visible, whether they were acted on or not. That way the individual still had a positive experience.”
De Bono also raises some interesting points regarding the lack of creativity in our everyday working lives. “I think we are going to need to change our work structure – how people work and their nine-to-five routine. Having variety in your routine is important. I have to have variety in my life. I think about all sorts of things – from the shape of a wine glass to how to solve the current financial crisis!”
Indeed, de Bono has developed many techniques that may seem unusual, but which are credited with bringing about substantial improvements in organisations and systems.
His “six thinking hats” technique is a tool for meetings and project launches to encourage more effective individual and group thinking (see panel, opposite). It helps individuals and organisations to make decisions from a number of different perspectives, thereby pushing them to move outside habitual ways of thinking so new opportunities are not missed.
De Bono explains how the technique came about. “A great deal of people development activity does not have an operational or pragmatic focus. It occurred to me that if all people could do in meetings was criticise then certain organisations weren’t going to get very far. So the idea was that you must allow time for different types of thinking.” He maintains that the brain’s physiology results in chemicals being released that do not allow us to conduct different types of thinking all at once during meetings.
The six thinking hats technique has been applied in the US for the training of juries, to help them reach unanimous decisions very quickly. The judges were so impressed that in three states they now ask that their juries be trained in the six hats process.
De Bono cites another example: “Ericsson had been working for some time on a £40 million project – discussing it for weeks and not getting anywhere. In one afternoon they made a decision by using the six hats technique.”
Other techniques are believed to have had similar success. For example, De Bono uses the “random word technique” (in which a randomly picked word is used to generate new associations) to solve problems. Use of this method, he says, produced thousands of ideas for a South African mining company, resulting in a 200 per cent increase in its profitability.
Another aspect of the workplace that de Bono thinks needs to evolve is communication. “I am sure we will start to use codes in communication – language is just not sufficient. Codes can be used to describe complex situations.” De Bono’s work outlines the difficulty of having to judge facial expressions or guess the potential for a conflicting situation. Although somewhat unorthodox, he believes codes can help people instantly understand each other. “A status code put on an individual’s desk could outline that an individual is very busy, happy to discuss activity further, or simply not available.”
But is this practical? Surely how people feel and how busy they are changes rapidly – how would this work? “Change your code!” says de Bono.
For an individual who is so synonymous with thinking, it is perhaps surprising few people have ever asked why the area is so important to him.
“My background and passion lie in medicine and psychology. I was involved in relating thinking to how the brain works for the first time in history. Importantly, this entailed realising what the brain is good at. It is excellent at recognition and making patterns and judgments, but not very good at creativity,” he says.
So will his legacy and learnings stand the test of time? “I believe so,” he says. “The bigger danger is that people will take the fundamentals, distort them and change them so that the results are not what I designed. If that does not happen then new approaches to thinking will get bigger and bigger. I would even like to see the day when Parliament uses the six thinking hats technique.”
The ‘six thinking hats’ technique
Edward de Bono’s “six thinking hats” technique is a tool for group discussion and individual thinking. It provides a way of thinking more effectively and is designed to help individuals adopt a variety of perspectives, as well as understand the full complexity of a decision and so spot new issues and opportunities.
Six distinct states are identified and assigned a colour: coloured hats are used as metaphors for each state. Switching to a state is symbolised by the act of putting on a coloured hat, either literally or metaphorically. All of these thinking hats help facilitate deeper thinking. The different perspectives of each thinking hat help identify problems and solutions about an idea or a product.
The perspectives they represent are:
- White hat: Wearer considers only the facts and information available.
- Red hat: Looks at the decision using instinctive gut reaction or statements of emotional feeling.
- Black hat: Looks at the issues cautiously and pessimistically. Applies logic to identifying flaws, barriers and weak points in a plan.
- Yellow hat: Takes an optimistic viewpoint, applying logic to identify benefits and opportunities.
- Green hat: Stands for creativity and developing solutions to problems.
- Blue hat: Stands for process control. Often the hat worn by people chairing meetings.

Team weaver: Michael Costello Interviews Meredith Belbin (Father of Team Role Theory)

Team weaver: Michael Costello Interviews Meredith Belbin 

(Father of Team Role Theory) 


You would be hard pressed to think of anyone more influential to our understanding of workplace teams than Meredith Belbin. Now in his eighties, but still active as a consultant and as visiting professor at Henley Management College, it was Belbin who first expounded the idea that teams with a balance of different types of people were the most effective.


Belbin made his discovery in the 1970s by detailed observation over many years of different groups taking part in management exercises. “What was first deemed likely was that high-intellect teams would succeed where lower-intellect teams would not,” he says. “But the outcome of the research was that teams predicted to be excellent based on intellect failed to fulfil their potential. It was team balance that enabled a team to succeed.”

Belbin identified nine distinct clusters of behaviour that individuals exhibited and called them “team roles”. Each team role defines a tendency to behave, contribute and interrelate with others in a particular way and can be used, says Belbin, “as a common meaningful language to bridge the gap between ourselves and our colleagues”.

Ever since the publication in 1981 of Belbin’s book Management Teams: Why they Succeed or Fail, executives have been putting a “Team Worker” in a team that is not gelling, a “Plant” in a department that lacks innovation or a “Completer Finisher” at the end of a tender bid to ensure a strong submission.

Teams don’t necessarily need all roles to function well, says Belbin. “We worked with one organisation that had a large team that did not have one Plant, which is very rare. But in this case, the team dynamic was ideal for the organisation’s requirements – where they were working it was not essential to be putting forward new ideas,” he recalls. “Having the right people at the right time for the task is also important – a Completer Finisher is not always good at the beginning of the project.”


The notion of team roles has obvious implications for recruitment as well – although Belbin believes that even today, organisations are too apt to recruit based on qualifications. “It is important to get the right balance between the person’s preferences and their qualifications,” he says. “It is so important to ask: ‘What have you done in life?’ ‘What do you enjoy?’ ‘How have you lived?’ When you recruit the wrong person with the right qualification you are going to have a challenge in changing the individual’s preferences.”

Belbin speaks as someone with a very strong personal tendency. “I’m a Super-Plant, which means Plant is my top, second and third role. There are other tendencies there too, but nothing very significant,” he adds. “I don’t think people do change that much,” he says, throwing the cat among the learning and development pigeons. “If you are a Shaper you have a preference for this. It is ridiculous to suggest you can adapt and play the part of each role to the same high standard. We have genetic and other influences that distinguish us and make us who we are.”

Through the consultancy that he formed with his son in 1988, Belbin has worked with teams from around the world – and he is particularly proud that his work has transcended cultural boundaries. In Russia, for example, Belbin feared his method might not resonate because of the “do what you are told” mentality. Exploring team roles, however, had a profound effect. “The organisation began to see teamwork and diversity as a competitive advantage and took the confidentiality of such an approach very seriously. They realised that a team of Shapers providing orders to others wasn’t working. Young talent with open views and opinions were all of sudden provided opportunities to contribute through a series of networks formed and developed to facilitate teamwork and break down the existing hierarchy.”

Belbin suggests that unless organisations value diversity, they can repeat mistakes because of an individual’s natural strengths interacting with the organisation’s culture. He cites the financial crisis as being down to a phenomenon he calls “corporate forgetting” that earlier led to corruption at Enron and the demise of Barings Bank at the hands of rogue trader Nick Leeson. “If your company culture does not allow challenge, if people who suggest alternatives are castigated for not being ‘team players’, you produce an environment of fear, stagnation and antipathy,” he says.

Despite these warnings, Belbin does believe humanity is capable of learning and growing. Through his friendship with naturalist and broadcaster David Attenborough, he has become fascinated in recent years by the behaviour of insects, and what they can teach us about teamwork and co-operation. “Social insects know far more about organisations than humans do,” he says. Strengths based on their genetics, he observes, include the division of labour, complex communication systems, ability to adapt and having no criminals or waste. “Look at the bees,” he says. “A classic Resource Investigator has to look for good spots for the honey and do a dance to communicate its location. The hive decodes the dance – distance, direction and amount – and they follow.”

It is a testament to Belbin’s modesty and Super-Plant tendency that he spots opportunities to learn in such unlikely places – and sees his own legacy only in terms of his relationships with others: “My wish is to be forgotten after my demise so that people might say: ‘Who was he?’ My legacy instead will survive through cultural transmission via my work associates and, in personal terms, by reference to the work and actions of my five grandchildren, who may have benefited, in part genetically but perhaps more directly, by the manner of their upbringing.”

Belbin team roles

Plant: A creative, imaginative, unorthodox team member who solves difficult problems. They sometimes situate themselves far from the other team members.

Resource Investigator: The networker for the group. Being highly driven to make connections with people, the Resource Investigator may appear to be flighty and inconstant, but their ability to call on their connections is useful to the team.

Co-ordinator: Seeks fairness and equity among team members. Those who want to make decisions quickly, or unilaterally, may feel frustrated by their insistence on consulting with all members, but this can often improve the quality of decisions made by the team.

Shaper: A dynamicteam member who loves a challenge and thrives on pressure. This member possesses the drive and courage required to overcome obstacles.

Monitor Evaluator: A strategic and discerning member, who tries to see all options and judge accurately. This member contributes a measured and dispassionate analysis and, through objectivity, stops the team committing itself to a misguided task.

Team Worker: Someone who seeks to ensure that interpersonal relationships in the team are maintained. This concern with people factors can frustrate those who are keen to move quickly, but their skills ensure long-term cohesion within the team.

Implementer: The practical thinker who can create systems and processes that will produce what the team wants. They may frustrate other team members by their perceived lack of enthusiasm for inspiring visions and radical thinking, but their ability to turn radical ideas into workable solutions is important.

Completer Finisher: The detail person within the team. Others may be frustrated by their analytical and meticulous approach, but the work of the Completer Finisher ensures the quality and timeliness of the output of the team.

Specialist (1988): Belbin later added a ninth role, the “Specialist”, who brings expert knowledge to the team.


Habit of a lifetime: Michael Costello interviews leadership and management legend Stephen Covey (7 Habits of Highly Effective People)

Habit of a lifetime: Michael Costello interviews leadership and management legend Stephen Covey (7 Habits of Highly Effective People)




Stephen R Covey has dedicated his life to demonstrating how every person can reach their maximum potential. He clearly leads by example, having acquired a string of accolades to date. His most famous work, The 7 Habits of Highly Effective People, has sold more than 20 million copies worldwide, he is recognised as one of Timemagazine’s 25 most influential Americans and ranked second in the 2010 world’s top leadership gurus. He’s even notched up an International Man of Peace Award as well as a fatherhood award (he is a father of nine, and grandfather of 52), among many other honours and achievements.
Yet originally, Covey was on a very different career track. “I was supposed to go into a family business but, after an experience I had in training and teaching, I told my father I would rather be a teacher.” A Mormon, he learnt to speak publicly while serving a mission in England. He spoke in Hyde Park, famous for Speaker’s Corner, which taught him how to draw in and keep an audience. In his bid to teach, Covey explored the development of the “character ethic” through individuals managing seven habits (see bottom of article). In this writing, Covey teaches that there are basic principles of living effectively, and that people can only experience true success and happiness when they learn and integrate these principles into their basic character. This is in contrast to the personality ethic approach that drives human relation techniques and positive mental attitude – a concept propounded by Dale Carnegie, the only author to match Covey’s book sales total.
Covey says: “I grew up with Carnegie’s How to Win Friends and Influence People, but I feel it is a little too technique-based. With the seven habits, I was trying to move from the personality ethic to the character ethic, so it’s more about the integrity of a person’s soul.”
So has Covey conquered all of these habits himself? Covey laughs: “Not habit five. My kids sometimes say to me ‘I know you’re trying to listen, Dad, but I sense your mind is already made up!’ And they’re right! I can be patronising and not really listen empathically. The more you win on the private victories – successes that are personal and relate to you as an individual – on the first three habits, the less you fall into this trap.”
In the book, Covey asks the reader to imagine their own funeral as a way of drawing out their fundamental values and decide what is important in life: to “begin with the end in mind”. There should be four speakers – a family member, a friend, a work colleague and finally one from your community. What will they say? What difference will you have made to their lives? Asking him about how he sees his own funeral, he says: “My personal vision is to spread principle-centred leadership throughout the entire world, teaching the development of moral authority rather than formal authority. We are at 142 countries right now. Gandhi was the leader of the largest democracy in the world and was also the founder – yet he never held a position of authority.”

Through his work, Covey suggests we are at the forefront of one of the most exciting times in human history – the movement from the industrial age and formal authority to the knowledge worker age and moral authority. “The industrial age saw the employee as an expense. With moral authority, people have trust between each other and open dialogue… There is now a slow-moving cultural empowerment in the workplace, which taps in to the creative energies of people.”
But what exactly does he mean by moral authority? “I recently had a visit from Nelson Mandela. You can see his moral authority. Former US secretary of state Colin Powell said that Mandela’s inauguration was one of the most electrifying moments of his whole life. On Mandela’s left side were his family and loved ones, and on his right side were his gaolers who had tortured and demeaned him. Yet he bowed to them and said: ‘Good morning, gentleman.’
“I asked him, ‘How long did it take to get over the bitterness and the demeaning treatment and torture you experienced?’ Mandela said, ‘About four years – I noticed how they talked to each other and how they talked about each other’s families. I came to realise that they were good people who were also victims of the apartheid system’.”
How can we develop moral authority? Covey believes we must know ourselves and our values to progress, as well as have “a good and accurate map from where we are starting”.
People differ from animals through having “self-awareness and the ability to stand back and examine themselves”, he says. “We have the power to create and use our imagination, our conscious and independent will. The more we ask these questions, and tap in to our imagination and consciousness, the more we develop a huge repertoire of responses – we become amazingly creative. To marry your own voice – what you’re good at and what your conscience tells you to do – with the need of an organisation is a good match. This is a knowledge-worker-age concept that people with formal authority have difficulty understanding. Those with formal authority like to make judgments, control and direct.”
The recent recession in the UK has posed some unique challenges to business leaders as working practices and remuneration policies have come under severe attack. “I think businesses should involve their people in the decision-making to work out solutions together. This should be a form of cultural empowerment – where staff are given access to business-critical information. I have faith in the basic wisdom of people and their ability to make decisions… particularly if you involve them over a significant period of time. Unfortunately a great deal of the decisions have been driven by greed and the industrial age command-and-control model.”
Solutions should be found through what Covey calls the “third alternative” – collaboratively solving problems, rather than forcing or being forced toward a particular point of view. “You can’t achieve a third alternative if you cannot empathically listen to others,” he states. “It takes a lot of inward strength and courage to attempt the third alternative.” For example, his work with one police organisation on youth crime saw recidivism reduced to only 5 per cent and cost savings of 90 per cent. “Police were providing tickets for people doing good things as opposed to bad things. Business partners would redeem tickets with gifts or a fun activity. It became ‘cool to be good’ and even cool to turn in bad guys!” Covey recently met with police chiefs in the UK about this scheme, and says he received an enthusiastic response.
It is radical thinking that Covey champions, stressing: “In every field of human endeavour, profession, and discipline, all the breakthroughs are with ‘break withs’.”
The magnificent seven1. Be proactiveRealise that your decisions (and how they align with life’s principles) are the primary determining factor for effectiveness in your life. Take responsibility for your choices and the subsequent consequences.
2. Begin with the end in mindMake a conscious effort to visualise who and what you want in life. Begin each day, task or project with a clear vision of your desired direction and destination.
3. Put first things firstRecognise that not doing everything is okay. Evaluate whether your efforts exemplify your desired character values, propel you towards goals, and enrich your roles and relationships.
4. Think ‘win-win’Genuinely strive for mutually beneficial solutions or agreements in your relationships. Value and respect people by understanding a “win” for all is ultimately the better long-term resolution than if only one person got their way.
5. Seek first to understandUse empathetic listening to be genuinely influenced by a person. This compels them to reciprocate the listening.
6. SynergiseCombine the different strengths of people through positive teamwork. In this way, you’ll be able to achieve goals that no one person could have done alone.
7. ‘Sharpen the saw’Ensure the balancing and renewal of your physical, social/emotional, mental and spiritual resources to create a sustainable long-term effective lifestyle.